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Bug #21

Hivision: the hivision server or workstion icon will be removed when refresh or stop one ws or server.

Added by hwyang over 6 years ago. Updated over 6 years ago.

Status:
Reserved
Priority:
Major
Assignee:
mdj
Start date:
03/28/2019
Project:
Product:
Observer:
Observation Phase:
Visibility:
Internal
Scope:
Site:
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External Reference:
Validation version:
State justification:
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Delivered version:
Quote

Description

Hivision: the hivision server or workstion icon will be removed when refresh the hivision display or stop one workstation or server.

YHW_20190529:
Reboot the server or workstation.- except dgs , others are ok
Refresh sever workstation and printer – the icon still be removed.

YHW_20190603
Now DGS-SVR use workaround , SNMP V1 , V3 is prohibted. only parameter ping is monitored.

History

#1 Updated by admin over 6 years ago

  • Subject changed from hivision: the updated hivision display can not refresh to Hivision: the hivision server or workstion icon will be removed when refresh or stop one ws or server.
  • Description updated (diff)

#2 Updated by mdj over 6 years ago

Quote

hwyang wrote:

Hivision: the hivision server or workstion icon will be removed when refresh the hivision display or stop one workstation or server.

the following is email from the Hirschmann engineer, this is a bug:
From: Louis Descours <>
Sent: Monday, May 06, 2019 11:19 AM
To: OLLIER, FABRICE <>
Subject: RE: Industrial Hivision discovery mode deleting snmp V3 devices
Bonjour M. OLLIER,

Ce problème est connu, bug ID 132, il n'est pas corrigé :

Description : Refresh of property folder protocols for Classic Software is using SNMPv1 credentials even if in Industrial HiVision the device credentials are configured to SNMPv3.

Workaround : Switch off SNMPv1 on the device to avoid authentication traps.

https://hirschmann-support.belden.com/fr/downloads/files/issue-list

#3 Updated by mdj over 6 years ago

Quote

hwyang wrote:

Hivision: the hivision server or workstion icon will be removed when refresh the hivision display or stop one workstation or server.

we have to update the snmpd.conf file for the workaround, uncommenting the following four lines for all the owp workstations:
trapsink SAS1-1 public
trapsink SAS1-2 public
trap2sink SAS1-1 public
trap2sink SAS1-2 public

and do not refresh the icon, the hivision can be work normally.we have to wait Hirchmann to provide a solution.

#4 Updated by hwyang over 6 years ago

  • Description updated (diff)

#5 Updated by hwyang over 6 years ago

  • Description updated (diff)

#6 Updated by hwyang over 6 years ago

  • Assignee set to mdj
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